Shaun is a
product designer
I build digital products, systems, and experiences.
Currently designing products at Mindbody + ClassPass.

AI Assistant & Support
Mindbody•2023 - 2024
Led 0→1 design for Mindbody's first LLM product, a support chatbot that improved our first response from support and deflected 78% of all incoming support inquiries.
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Settings
Mindbody•2024
Led redesign of Mindbody's legacy Settings architecture, with a revamped navigation and organizational-wide framework to modernize the most complex part of our B2B platform.
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