I led design and product definition for Mindbody's corporate tools, the 8 tools our largest customers use to manage hundreds of locations at once, and rebuilt them around one shared set of interactions.
When I joined, the plan was a backend rewrite that left the interface mostly alone. But each tool handled working across locations in its own way, and those ways often conflicted with each other. They were hard to learn, didn't scale, and didn't inspire much confidence, which matters most when you're making changes across hundreds, thousands of locations at once.
So I pushed to turn the rewrite into a rework, and set a year-long roadmap to match. At its core is one set of interactions every tool shares, like editing many locations together even when their values differ, grouping locations by their current value, and adding assurances behind our most critical actions.
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