I redesigned Settings, the most complicated and most neglected part of Mindbody's B2B platform, so returning customers can get to things faster and new customers can learn what's there.
−38% support cases
for settings, 2024 to 2025
178k interactions a month
with the new side navigation and search
28% use search
of everyone who visits the page
The old page was a dense list of links to 87 settings pages, and people found things by clicking around until something looked right. I introduced much deeper context + descriptions for each setting to guide new users, while covering existing, return usage through a new side navigation + search.
I also wrote the side navigation's scroll function myself in plain JavaScript, since MUI couldn't do it, and tested a few easings until jumping between categories felt quick without losing your place.
Looking ahead, I mapped out how setting should continue to evolve; with deeper and deeper levels of progressive disclosure, and the future introduction of global search across all entities and settings.
The full designs are protected
Enter the access password to open the prototype.